Frequently Asked Questions
Common questions about our products and services.
Once your order has been shipped, you will receive an email confirmation with a tracking number and a link to track your package. You can also view tracking information in your Order History if you have an account.
We accept all major credit cards (Visa, MasterCard, American Express), PayPal, and bank transfers for domestic orders within Thailand. All transactions are secure and encrypted.
Yes, we currently ship to select countries in Southeast Asia, Japan, and South Korea. Please check our Shipping Policy page for a full list of countries and rates.
We accept returns within 7 days of delivery for items that are unused and in their original packaging. Please note that custom-made items and hairclips (for hygiene reasons) are non-refundable unless they arrive damaged.
To keep your accessories looking their best, avoid contact with water, perfumes, and lotions. Store them in a cool, dry place when not in use, preferably in the pouch provided with your order.
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